.bn-policy-page { min-height: 100svh; background: var(--bn-cream); color: var(--bn-ink); }
.bn-policy-page .bn-header { position: sticky; }
.bn-policy-shell { width: min(1120px, calc(100% - 48px)); margin: 0 auto; }
.bn-policy-hero { padding: clamp(80px, 11vw, 140px) 0 58px; border-bottom: 1px solid var(--bn-line); }
.bn-policy-kicker { margin: 0 0 18px; color: #39806b; font-size: 12px; font-weight: 700; letter-spacing: .16em; line-height: 1.45; text-transform: uppercase; }
.bn-policy-hero h1 { max-width: 900px; margin: 0; color: var(--bn-forest); font-family: var(--bn-serif); font-size: clamp(52px, 7vw, 96px); font-weight: 500; letter-spacing: -.055em; line-height: .98; }
.bn-policy-meta { margin: 24px 0 0; color: var(--bn-muted); font-size: 15px; }
.bn-policy-content { padding: clamp(52px, 8vw, 96px) 0 clamp(80px, 10vw, 130px); }
.bn-policy-card { max-width: 860px; margin: 0 auto; padding: clamp(28px, 5vw, 62px); border: 1px solid rgba(18,63,52,.08); border-radius: 24px; background: var(--bn-paper); box-shadow: 0 24px 60px rgba(15,52,43,.08); }
.bn-policy-card > p:first-child { margin-top: 0; }
.bn-policy-card p, .bn-policy-card li { color: var(--bn-muted); font-size: 16px; line-height: 1.78; }
.bn-policy-card p { margin: 0 0 20px; }
.bn-policy-card h2 { margin: 42px 0 15px; color: var(--bn-forest); font-family: var(--bn-serif); font-size: clamp(28px, 3vw, 38px); font-weight: 500; letter-spacing: -.035em; line-height: 1.1; }
.bn-policy-card h2:first-child { margin-top: 0; }
.bn-policy-card h3 { margin: 30px 0 11px; color: var(--bn-ink); font-size: 18px; line-height: 1.35; }
.bn-policy-card ul { display: grid; gap: 7px; margin: 0 0 23px; padding-left: 22px; }
.bn-policy-card li { padding-left: 4px; }
.bn-policy-card a { color: var(--bn-forest); font-weight: 700; text-decoration: underline; text-decoration-color: rgba(57,128,107,.45); text-underline-offset: 3px; }
.bn-policy-contact { margin: 28px 0 0; padding: 23px 25px; border-left: 3px solid var(--bn-mint); background: var(--bn-mint-pale); }
.bn-policy-contact p { margin-bottom: 8px; }
.bn-policy-contact p:last-child { margin-bottom: 0; }
.bn-contact-chat { margin: clamp(48px, 7vw, 82px) 0 0; padding: clamp(24px, 4vw, 44px); border: 1px solid rgba(18,63,52,.12); border-radius: 26px; background: linear-gradient(145deg, #eef6e8 0%, #f8fbf4 48%, #fff 100%); box-shadow: 0 16px 38px rgba(15,52,43,.07); }
.bn-contact-chat .bn-policy-kicker { margin-bottom: 13px; }
.bn-contact-chat h2 { margin-top: 0; }
.bn-contact-chat__intro { max-width: 640px; margin-bottom: 24px !important; }
.bn-contact-chat__frame-wrap { width: 100%; overflow: hidden; border: 1px solid rgba(18,63,52,.12); border-radius: 20px; background: #fff; box-shadow: 0 12px 28px rgba(15,52,43,.08); }
.bn-contact-chat__frame { display: block; width: 100%; height: clamp(560px, 60vw, 720px); border: 0; background: #fff; }
.bn-contact-chat__fallback { margin: 14px 0 0 !important; font-size: 13px !important; line-height: 1.55 !important; }
.bn-contact-chat__fallback a { color: var(--bn-forest); font-weight: 700; }
.bn-policy-fields { display: grid; gap: 4px; margin: 0 0 24px; padding-left: 22px; color: var(--bn-muted); font-size: 16px; line-height: 1.78; }
.bn-policy-back { display: inline-flex; align-items: center; gap: 10px; margin-top: 24px; color: var(--bn-forest); font-size: 14px; font-weight: 700; text-decoration: none; }
.bn-policy-back:hover { color: #39806b; }
.bn-policy-page .bn-footer { margin-top: 0; }
.bn-contact-page .bn-policy-shell { width: min(1360px, calc(100% - 64px)); }
.bn-contact-page .bn-policy-card { max-width: 1180px; }
.bn-contact-page .bn-policy-card > p:not(.bn-contact-chat__intro), .bn-contact-page .bn-policy-card > h2, .bn-contact-page .bn-policy-card > .bn-policy-contact, .bn-contact-page .bn-policy-card > .bn-policy-fields, .bn-contact-page .bn-policy-card > .bn-policy-back { max-width: 900px; }
.bn-contact-page .bn-contact-chat { width: 100%; box-sizing: border-box; }
@media (max-width: 720px) {
  .bn-policy-shell { width: calc(100% - 40px); }
  .bn-policy-hero { padding: 66px 0 42px; }
  .bn-policy-hero h1 { font-size: clamp(48px, 14vw, 72px); }
  .bn-policy-content { padding: 38px 0 72px; }
  .bn-policy-card { padding: 25px 21px; border-radius: 18px; }
  .bn-policy-card p, .bn-policy-card li, .bn-policy-fields { font-size: 15px; line-height: 1.7; }
  .bn-policy-card h2 { margin-top: 34px; font-size: 30px; }
  .bn-policy-card h3 { font-size: 17px; }
  .bn-policy-contact { padding: 18px 17px; }
  .bn-contact-chat { margin-top: 44px; padding: 21px 16px 19px; border-radius: 20px; }
  .bn-contact-chat__frame { height: 640px; }
  .bn-contact-page .bn-policy-shell { width: calc(100% - 40px); }
  .bn-contact-page .bn-policy-card { max-width: none; }
}

/* Contact page: compact two-column support layout */
.bn-contact-hero__lead { margin-top: 18px; font-size: clamp(18px, 2vw, 23px); }
.bn-contact-layout { display: grid; grid-template-columns: minmax(260px, .78fr) minmax(0, 1.22fr); gap: clamp(22px, 4vw, 42px); align-items: start; }
.bn-contact-email-panel { min-height: 100%; padding: clamp(28px, 4vw, 46px); border: 1px solid rgba(18,63,52,.12); border-radius: 26px; background: var(--bn-mint-pale); }
.bn-contact-email-panel .bn-policy-kicker { margin-bottom: 13px; }
.bn-contact-email-panel h2 { margin: 0 0 18px; }
.bn-contact-email-panel__address { display: inline-block; margin-bottom: 25px; color: var(--bn-forest) !important; font-size: clamp(18px, 2vw, 23px); font-weight: 800 !important; text-decoration: underline; text-decoration-color: rgba(57,128,107,.45); text-underline-offset: 4px; }
.bn-contact-email-panel__note { margin: 0 0 29px !important; font-size: 15px !important; line-height: 1.65 !important; }
.bn-contact-email-panel__phone { margin: 0; padding-top: 22px; border-top: 1px solid rgba(18,63,52,.14); }
.bn-contact-email-panel__phone .bn-policy-kicker { margin: 0 0 12px; }
.bn-contact-email-panel__phone-number { display: inline-block; color: var(--bn-forest) !important; font-size: clamp(24px, 2.4vw, 34px); font-weight: 800 !important; letter-spacing: -.025em; text-decoration: none !important; }
.bn-contact-email-panel__phone-hours { margin: 11px 0 0 !important; color: var(--bn-muted); font-size: 15px !important; line-height: 1.65 !important; }
.bn-contact-email-panel__phone-hours span { color: var(--bn-muted); }
.bn-contact-layout .bn-contact-chat { margin-top: 0; padding: clamp(24px, 3vw, 36px); }
.bn-contact-layout .bn-contact-chat__frame { height: clamp(520px, 40vw, 620px); }
.bn-contact-layout .bn-contact-chat__intro { margin-bottom: 0 !important; }
@media (max-width: 880px) {
  .bn-contact-layout { grid-template-columns: 1fr; }
  .bn-contact-layout .bn-contact-chat { margin-top: 0; }
}
@media (max-width: 720px) {
  .bn-contact-email-panel { padding: 23px 19px; border-radius: 20px; }
  .bn-contact-layout .bn-contact-chat { padding: 21px 16px 19px; }
  .bn-contact-layout .bn-contact-chat__frame { height: 600px; }
}

/* Contact page: use the full desktop canvas */
@media (min-width: 881px) {
  .bn-contact-page .bn-policy-shell { width: calc(100% - 48px); max-width: none; }
  .bn-contact-page .bn-policy-card { max-width: none; padding: clamp(34px, 4vw, 72px); }
  .bn-contact-page .bn-contact-layout { grid-template-columns: repeat(2, minmax(0, 1fr)); align-items: stretch; gap: clamp(26px, 3vw, 56px); }
  .bn-contact-page .bn-contact-email-panel { display: flex; flex-direction: column; justify-content: center; min-height: 0; height: 100%; align-self: stretch; box-sizing: border-box; padding: clamp(42px, 5vw, 78px); }
  .bn-contact-page .bn-contact-email-panel > * { width: 100%; max-width: 760px; margin-right: auto; margin-left: auto; }
  .bn-contact-page .bn-contact-email-panel .bn-policy-kicker { margin-bottom: 20px; font-size: clamp(14px, 1.1vw, 17px); }
  .bn-contact-page .bn-contact-email-panel h2 { margin-bottom: 26px; font-size: clamp(42px, 3.8vw, 60px); }
  .bn-contact-page .bn-contact-email-panel__address { margin-bottom: 34px; font-size: clamp(24px, 2.4vw, 34px); }
  .bn-contact-page .bn-contact-email-panel__note { margin-bottom: 36px !important; font-size: clamp(17px, 1.35vw, 21px) !important; line-height: 1.7 !important; }
  .bn-contact-page .bn-contact-email-panel__phone { padding-top: 30px; }
  .bn-contact-page .bn-contact-email-panel__phone .bn-policy-kicker { margin-bottom: 15px; }
  .bn-contact-page .bn-contact-email-panel__phone-number { font-size: clamp(30px, 3.2vw, 46px); }
  .bn-contact-page .bn-contact-email-panel__phone-hours { margin-top: 14px !important; font-size: clamp(17px, 1.2vw, 19px) !important; line-height: 1.7 !important; }
  .bn-contact-page .bn-contact-layout .bn-contact-chat { height: 100%; box-sizing: border-box; }
  .bn-contact-page .bn-contact-layout .bn-contact-chat__frame { height: clamp(560px, 42vw, 760px); }
}

/* Contact page: action-first support hierarchy */
.bn-contact-hero {
  padding-bottom: clamp(46px, 6vw, 74px);
  background: linear-gradient(135deg, #f1f7ee 0%, var(--bn-cream) 62%, #fff 100%);
}
#live-chat, #email-support { scroll-margin-top: 96px; }
.bn-contact-hero__lead {
  max-width: 610px;
  margin: 24px 0 0;
  color: var(--bn-muted);
  font-size: clamp(18px, 2vw, 23px);
  line-height: 1.55;
}
.bn-contact-hero__actions {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  max-width: 650px;
  margin-top: 34px;
}
.bn-contact-action {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 15px;
  min-height: 60px;
  padding: 17px 20px;
  border: 1px solid rgba(18,63,52,.18);
  border-radius: 13px;
  background: rgba(255,255,255,.78);
  color: var(--bn-forest) !important;
  font-size: 15px;
  font-weight: 800 !important;
  text-decoration: none !important;
  transition: transform .2s ease, background-color .2s ease, border-color .2s ease, box-shadow .2s ease;
}
.bn-contact-action:hover, .bn-contact-action:focus-visible {
  transform: translateY(-2px);
  border-color: var(--bn-forest);
  background: #fff;
  box-shadow: 0 10px 24px rgba(15,52,43,.12);
}
.bn-contact-action--primary {
  border-color: var(--bn-forest);
  background: var(--bn-forest);
  color: #fff !important;
  box-shadow: 0 10px 24px rgba(15,52,43,.16);
}
.bn-contact-action--primary:hover, .bn-contact-action--primary:focus-visible { background: #0b3027; }
.bn-contact-hero__hours {
  margin: 18px 0 0;
  color: var(--bn-muted);
  font-size: 13px;
  line-height: 1.5;
}
.bn-contact-overview {
  display: grid;
  grid-template-columns: minmax(0, 1.15fr) minmax(280px, .85fr);
  align-items: start;
  gap: clamp(28px, 5vw, 76px);
}
.bn-contact-overview h2 { margin-top: 0; }
.bn-contact-overview > div:first-child > .bn-policy-kicker { margin-bottom: 11px; }
.bn-contact-support-card {
  padding: 25px 27px;
  border: 1px solid rgba(18,63,52,.12);
  border-radius: 18px;
  background: var(--bn-mint-pale);
  box-shadow: 0 12px 28px rgba(15,52,43,.06);
}
.bn-contact-support-card__label { margin: 0 0 7px !important; color: var(--bn-forest) !important; font-size: 12px !important; font-weight: 800; letter-spacing: .12em; text-transform: uppercase; }
.bn-contact-support-card__email { display: inline-block; margin-bottom: 10px; font-size: clamp(17px, 2vw, 21px); }
.bn-contact-support-card p { margin-bottom: 10px; font-size: 14px; line-height: 1.55; }
.bn-contact-support-card .bn-contact-support-card__hours { margin-top: 19px; padding-top: 16px; border-top: 1px solid rgba(18,63,52,.13); }
.bn-contact-support-card__hours strong { color: var(--bn-forest); }
.bn-contact-email-list { display: grid; gap: 9px; margin: 21px 0 23px; padding: 0; list-style: none; }
.bn-contact-email-list li { position: relative; padding-left: 25px; color: var(--bn-muted); font-size: 15px; line-height: 1.55; }
.bn-contact-email-list li::before { position: absolute; top: .05em; left: 0; color: #6d9624; content: '✓'; font-size: 16px; font-weight: 800; }
.bn-contact-chat { margin-top: clamp(45px, 6vw, 70px); }
.bn-contact-chat__heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 25px; }
.bn-contact-chat__status { display: inline-flex; align-items: center; gap: 8px; flex: 0 0 auto; margin-top: 4px; padding: 8px 11px; border: 1px solid rgba(57,128,107,.22); border-radius: 999px; background: rgba(255,255,255,.75); color: var(--bn-forest); font-size: 12px; font-weight: 800; white-space: nowrap; }
.bn-contact-chat__status span { width: 8px; height: 8px; border-radius: 50%; background: #54a874; box-shadow: 0 0 0 3px rgba(84,168,116,.16); }
@media (max-width: 720px) {
  .bn-contact-hero__lead { margin-top: 18px; font-size: 18px; }
  .bn-contact-hero__actions { grid-template-columns: 1fr; gap: 9px; margin-top: 26px; }
  .bn-contact-action { min-height: 54px; padding: 15px 17px; }
  .bn-contact-overview { grid-template-columns: 1fr; gap: 8px; }
  .bn-contact-support-card { margin-top: 8px; padding: 21px 19px; }
  .bn-contact-chat__heading { display: block; }
  .bn-contact-chat__status { margin: 0 0 18px; }
}