Birdnee (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how Birdnee collects, uses, shares, and protects information when you visit our website, purchase our products, use the Birdnee App, connect a Birdnee device, or otherwise interact with our services.
1. Information We Collect
1.1 Information You Provide
We may collect information you provide directly, including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Account information
- Order and purchase details
- Payment confirmation information
- Customer service communications
- Product registration information
- Feedback, reviews, photos, videos, or other content you submit
- Marketing and communication preferences
We do not store full payment card details on our servers. Payments are processed by third-party payment providers.
1.2 Information Collected Automatically
When you use our website, app, or services, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device type
- Device identifiers
- App version
- Language and time zone
- Pages viewed
- Features used
- Login and session information
- Crash reports and diagnostic information
- Approximate location information
- Cookie and similar technology data
1.3 Camera, Bird, and Device Data
Birdnee smart devices may capture and process:
- Photos and videos of birds and wildlife
- Detection events
- Timestamps
- Species identification results
- Device settings
- Notification preferences
- Storage and cloud service settings
- Approximate location associated with a feeder, if enabled
This information helps us provide live viewing, bird arrival notifications, bird recognition, video history, sharing, and related features.
Product features may vary by model. Depending on the device and service plan, videos may be stored on a memory card or in cloud storage. Some models may support a limited cloud recording period or trial period. Please refer to the applicable product page and Birdnee App for current details.
1.4 Location Information
We may collect approximate or precise location information when you enable location services, provide a shipping address, or manually enter a device location.
Location information may be used to:
- Deliver orders
- Provide regional customer support
- Improve bird-related insights
- Support weather-related or location-based features
- Improve device setup and functionality
You may be able to control location permissions through your device settings.
2. How We Use Information
We may use information to:
- Provide, operate, and maintain our website, app, devices, and services
- Process orders, payments, shipping, returns, and warranty requests
- Set up and authenticate Birdnee devices
- Send bird arrival notifications
- Provide bird species identification and educational information
- Store and display photos and videos
- Enable authorized sharing features
- Respond to customer service inquiries
- Send order confirmations and service messages
- Provide product updates and marketing communications where permitted
- Detect fraud, misuse, security threats, and technical problems
- Analyze usage and improve our products, app, services, and AI features
- Comply with legal obligations
- Enforce our agreements and protect our rights
We may use aggregated or de-identified information for analytics, research, product development, and service improvement.
3. How We Share Information
We do not sell personal information.
We may share information with:
Service Providers
We may use third-party providers for:
- Cloud hosting
- Payment processing
- Shipping and fulfillment
- Customer support
- Email delivery
- Analytics
- Security
- App and software services
These providers may access information only as necessary to perform services on our behalf.
Business Partners
We may share information with business partners when necessary to provide a requested feature, fulfill an order, or operate a co-branded service.
Legal and Safety Reasons
We may disclose information when required by law, legal process, court order, or government request, or when disclosure is reasonably necessary to protect Birdnee, our users, the public, or another person.
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
At Your Direction
We may share information when you choose to publish, share, export, or send photos, videos, bird data, or other content to third parties.
4. Your Choices and Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Submit a complaint to a relevant data protection authority
To submit a privacy request, contact support@birdnee.com.
We may need to verify your identity before completing a request. We will respond within the time required by applicable law.
Marketing Communications
You may unsubscribe from marketing emails by clicking the unsubscribe link in the email or contacting us at support@birdnee.com.
Even if you opt out of marketing communications, we may continue to send transactional, security, account, and service-related messages.
5. Cookies and Similar Technologies
We may use cookies, pixels, SDKs, and similar technologies to:
- Keep you signed in
- Remember preferences
- Maintain shopping cart functionality
- Understand website traffic
- Analyze product and app usage
- Improve website performance
- Prevent fraud and protect security
- Deliver relevant communications or advertising where permitted
You may control cookies through your browser or device settings. Disabling certain technologies may affect some website or app features.
6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide our products and services
- Complete transactions
- Provide customer support
- Meet legal, accounting, and reporting obligations
- Resolve disputes
- Prevent fraud and enforce agreements
When information is no longer required, we may delete it, anonymize it, or securely dispose of it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.
8. International Data Transfers
Birdnee and our service providers may process information in countries other than the country where you live.
Where required by applicable law, we will use appropriate safeguards for international data transfers.
9. Children’s Privacy
Our services are not directed to children under 16, or the applicable minimum age in the relevant jurisdiction.
We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
If you believe a child has provided personal information to us, please contact support@birdnee.com.
10. Third-Party Services and Links
Our website, app, or services may contain links to third-party websites, applications, or services.
Birdnee is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
Birdnee may update this Privacy Policy from time to time.
When we make changes, we will post the updated policy on this page and revise the “Last Updated” date. Where required by law, we will provide additional notice.
12. Contact Us
For privacy questions or privacy rights requests, contact: