Birdnee wants you to feel confident when purchasing our products. This Refund Policy explains the conditions and process for returns, replacements, and refunds for products purchased directly from the Birdnee website.
Products purchased through Amazon, Walmart, or another authorized retailer may be subject to that retailer’s return policy. Please contact the original seller first.
1. 30-Day Return Window
For products purchased directly from Birdnee, you may request a return within 30 days after delivery.
To start a return, contact support@birdnee.com before sending the product back. Returns must be approved by Birdnee in advance.
2. Return Eligibility
To be eligible for a return, the product must:
- Be purchased directly from Birdnee or through an authorized sales channel
- Be returned within the applicable return period
- Include the original product, accessories, cables, adapters, manuals, and promotional items
- Be returned in the original packaging where reasonably possible
- Not show excessive wear, misuse, abuse, unauthorized modification, or damage caused after delivery
- Include a valid order number or proof of purchase
Birdnee may reject a return or apply a restocking fee of up to 20% if the product has been significantly altered, is missing original contents, or shows excessive wear caused by misuse.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
3. How to Request a Return
To request a return, email support@birdnee.com with the subject line:
Return Request – [Order Number]
Please include:
- Order number
- Name and email address used for the purchase
- Product model
- Product serial number or device ID, if applicable
- Reason for the return
- Photos or videos, if the product is damaged or defective
- Whether you prefer a refund or replacement
Our team will review your request and provide return instructions if the return is approved.
Do not send a product back without receiving return authorization and return instructions from Birdnee.
4. Return Shipping Costs
For returns caused by a change of mind, ordering the wrong product, or another reason unrelated to product quality, the customer is responsible for return shipping costs.
For products that arrive damaged, defective, incorrect, or incomplete due to Birdnee’s error, Birdnee will review the case and may provide a return shipping label or reimburse reasonable return shipping costs.
5. Refund Processing
After we receive and inspect the returned product, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.
Unless otherwise required by law, original shipping fees are non-refundable.
If a return is rejected because it does not meet the return requirements, Birdnee may return the product to you at your expense.
6. Replacements
In certain cases, Birdnee may offer a replacement instead of a refund.
Replacement products may be new, refurbished, or an equivalent product with similar functionality. If the original product is discontinued or unavailable, Birdnee may provide a comparable replacement or issue a refund.
7. Damaged or Incorrect Products
If you receive a damaged or incorrect product, contact us within 30 days of delivery.
Please keep the original packaging and all product contents until the issue has been resolved. Birdnee may request photos, videos, the shipping label, or other information needed to investigate the issue.
8. App Subscriptions and Cloud Services
If Birdnee App subscriptions or cloud services are purchased through a third-party app store or payment provider, refund requests may be subject to that provider’s refund rules.
Canceling or returning a Birdnee hardware product does not automatically cancel a subscription purchased separately through an app store or third-party billing platform.
9. Policy Changes
Birdnee may update this Refund Policy from time to time. The policy in effect when your order was placed will generally apply to that order.
For questions about returns or refunds, contact support@birdnee.com.