Thank you for choosing Birdnee. This Shipping Policy explains how we process and deliver orders placed through the Birdnee website.
1. Shipping Destinations
Birdnee currently ships to the destinations available at checkout. Shipping availability may vary depending on the product, inventory, warehouse location, and delivery address.
If a destination is unavailable at checkout, Birdnee may not be able to accept or fulfill the order for that location.
2. Order Processing
Orders are generally processed within 3–7 business days.
Orders are processed Monday through Friday, excluding public holidays. Processing time may be longer during major promotions, product launches, peak shopping seasons, or periods of unusually high order volume.
Once your order has shipped, we will send a shipping confirmation email with available tracking information.
3. Delivery Time
Estimated delivery time is generally 7–14 business days after the order has been processed.
Total delivery time includes both order processing time and carrier transit time. Delivery estimates are not guaranteed and may vary because of:
- Customs clearance
- Weather conditions
- Carrier delays
- Public holidays
- Incorrect or incomplete address information
- High order volume
- Regional delivery restrictions
- Other events outside Birdnee’s reasonable control
4. Shipping Methods and Fees
Available shipping methods and fees are calculated and displayed at checkout.
Depending on the destination and product, orders may be shipped from a local warehouse or from an international warehouse. Orders containing multiple products may be shipped separately.
Shipping fees may depend on the destination, package size, weight, shipping method, and warehouse location.
5. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee. The customer is responsible for any applicable customs duties, taxes, and import-related charges.
Birdnee is not responsible for delays caused by customs processing.
6. Address Changes and Order Cancellation
Please carefully review your shipping address before completing your order.
If you need to change your address or cancel your order, contact us as soon as possible at support@birdnee.com. We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.
Orders that have already shipped generally cannot be canceled. If you refuse delivery or request a return after shipment, return shipping and other applicable costs may be deducted from your refund where permitted by law.
7. Lost, Damaged, or Incorrect Orders
Please inspect your package when it arrives.
If your order is damaged, incomplete, or incorrect, contact support@birdnee.com within 30 days of delivery. Please include:
- Order number
- Product name or model
- Description of the issue
- Photos of the package and product
- Photos of the shipping label
- A short video, if useful
If the issue was caused by a Birdnee fulfillment error or carrier damage, we will review the case and may provide a replacement, refund, or other appropriate solution.
8. Delivery Tracking
Tracking information is provided by the shipping carrier when available. Tracking updates may take some time to appear after the shipping label has been created.
If your tracking information has not updated for an extended period, please contact our support team. We will work with you and the carrier to investigate the shipment.
9. Policy Changes
Birdnee may update this Shipping Policy from time to time. The policy in effect at the time your order is placed will generally apply to that order.
If you have questions about shipping, please contact support@birdnee.com.